“The time is always right to do the right thing.”
~ Martin Luther King Jr.
A recent study (Walker) shows that by 2020, customer experience will overtake any other indicators (such as price) as a key differentiator. Every new entrepreneur has to initiate the right actions to be perceived as a subject matter expert (SME) in their business domain by their customers but also their team.
Don’t wait for someone to show you the way! Lead by example, constantly upgrading your own skills and personal standards for excellence.